I'm Rebecca from engVid.
In this lesson I'm going to show you three simple ways that you can ask a polite question
Now, usually when we're asking a question, it's we're asking if we can do something or
we're asking permission, or we're asking someone else to do something for us, in which case
we are requesting that they do something.
And there are three key words that you can use for this purpose, but in different ways.
So, let's look at what they are.
So, those three words are: "can", "could", and "may".
Now, of course, you've heard those words before and I'm sure you use them as well, but let's
be really sure when to use which one.
So, it's very easy.
We use "can" in more informal situations.
What do I mean by "informal"?
For example, with your family or friends.
We use "could" in more semi-formal situations.
"Semi-formal" means a little bit formal.
For example, with your colleagues, people you work with.
With your hairdresser perhaps, with a salesperson in a store.
There we could use "could" so we kind of know that person or we don't know that person too
well, but it's not a very formal situation.
And the last is in formal situations when we use "may".
So, what's a "formal situation"?
Well, for example, if you're talking to a client, or a customer, or you're at an interview,
then you want to be on your best behaviour, use your best manners, be very polite, be
very formal and proper, and that's when we use "may".
Now, there is a little difference in terms of the grammar of how we use these three words.
So, with "can" and "could", we can use those two with all of the pronouns.
So, we can say: "can I", "can you", "can we", "could they", "could he", "could she", "could it".
Can use those with all of the pronouns.
But when we come to "may", we can only use it with "I" or "we".
"May I do this?" or "May we" - you can't really ask permission for somebody else so much,
so this is...
These are the two ways we use "May".
Sometimes you might hear it with one or two other pronouns, but really, these are the
So that's what you want to be able to use so you can always be 100% right.
Now, let's look at the same question and how it's different with the three words.
So, let's say I'm at home and I ask someone from my family: "Can I have some orange juice?"
So, there I'm using "can" because it's really informal.
Now let's say I'm at the mall, I'm at the food court and I'm ordering some juice, so
I say: "Could I have some orange juice?"
Slightly more formal.
And now let's pretend that we're in a fancy restaurant and I'm ordering orange juice,
so then I say: "May I have some orange juice?"
Now, you could add the word "please" also, but with some of these it's already very polite,
so you don't have to go overboard, you don't have to do too much, you don't have to always
say "please", especially when you're asking for yourself.
If you're requesting something that someone else do, then often we do add the "please"
Now, what are some of the responses?
We're not really focusing on the responses in this lesson, but let me just tell you what
would be the appropriate responses-positive responses and negative responses-to these
So, if someone said: "Can I have some orange juice?"-informal-the answer might be: "Sure,
here you go."
Or: -"Could I have some orange juice?"
-"Yes, of course."
-"May I have some orange juice?"
So you see that the formality of the question matches the formality of the answer.
If it was negative: -"Can I...?"
-"Sorry, we're all out."
-"I'm sorry, we're all out."
-"I'm afraid we're all out."
Same basic information, but represented quite differently.
So now let's look at some more examples.
So, informally, we could say: "Can I help you wash the dishes?"
That would be a really nice thing to say to someone.
Or: "Can you clear the table, please?"
Now, you see here because I'm requesting something of someone else, it's perfectly nice and fine
to say "please" at the end.
"Can you clear the table, please?"
What does that mean: "Clear the table"?
After you finish eating, you know there are a lot of dishes on the table, and when you
take those dishes to the kitchen or wherever, and you clear the table.
That's called "clearing the table".
Next, in a semi-formal situation where we're using "Could", we could say: "Could I get
your email address?"
Or: "Could you send me the report, please?"
That's, again, some business examples.
Very common questions that we need to ask people.
And here, the more formal situation: "May I help you?"
This is probably the most common question that is used in customer-oriented situations.
Every time you walk into a store, especially a fancy store: "May I help you?", "May I help
Or on the phone, if you have a customer service job.
And then it's sometimes a little bit more specific: "May I help you carry your bags,
Let's say in a hotel.
So, anytime you're trying to be really polite to that other person, you want to use "May".
These were my examples.
Now let's see how you do.
All right, so now you need to decide whether to use: "Can I", " Could I", or "May I" in
So, you're talking to your professor.
What do you say?
"_______ submit my paper on Monday?"
"Can I", "Could I", "May I".
Well, this is something where you are going to have to decide.
Perhaps you'll say: "Could I submit my paper on Monday?" or, depending on your relationship
with your professor, depending on the personality of the professor, depending on the personality
of the university or the country that you live in, you might need to use some more formal
"May I submit my paper on Monday?"
I would probably say, in that situation: "May I" because I really want to be able to submit
my paper late, which is probably what we're asking here.
So, sometimes even if your relationship with someone is semi-formal, you might still want
to act a little more formal because of your specific request.
Now, here you're talking to a friend, so what do you say?
"_______ open the window?"
So, here, it's pretty straightforward: "Can I open the window?"
You're talking to a hotel guest: "_______ help you get a taxi?"
So, again, here you want to be very formal.
"May I help you get a taxi?"
You're talking to a salesperson in the store: "_______ speak to the manager?"
What are you going to say?
This is one of those semi-formal situations.
So, you probably say: "Could I speak to the manager?"
Hope you got those.
Now let's move here to: "Can you" or "Could you", all right?
So, you're talking to a child, your child, probably, so what do you say?
"_______ clean your room?"
So, probably most parents would say: "Can you clean your room?"
You can always be polite to your children because you're also trying to teach them,
so you could always say: "Could you clean your room, please?" because that way you are
modelling how they should speak, so that's fine.
But on an everyday basis, lots of people would probably say: "Can you clean your room?"
Or at least add the "please".
Next, let's say you're speaking to an audience and you want them to switch off their cell
So: "_______ switch off your cell phones?"
So, here, you would say: "Could you".
It's more formal.
"Could you switch off your cell phones, please?"
There would be a good place to put the "please" in.
You're talking to your brother: "_______ call me later?"
So, what would you say?
"Can you", right?
Informal relationship, you know him: "Can you call me later?
I'm busy right now."
Next, you're asking a receptionist: "_______ connect me to the sales department,
So, what would you say?
Again, you want to be a little bit more polite.
"Could you connect me to the sales department, please?"
Now, that was really good.
Hope you got all of those right.
If you want to really master these three words: "Can I", "Could I", and "May I", then please
go to our website at www.engvid.com, and there you can do a quiz on this and really master
it so that you know it once and for all, and that's it; you don't have to keep going round
and round - you've got it.
And also subscribe to my YouTube channel for lots of other delightful lessons that will
help you improve your English much faster.
Thanks very much for watching.
Bye for now.