Chade-Meng Tan: Everyday compassion at Google

5

So what does the happiest man in the world look like?

He certainly doesn't look like me.

He looks like this.

His name is Matthieu Ricard.

So how do you get to be the happiest man in the world?

Well it turns out

there is a way to measure happiness in the brain.

And you do that by measuring the relative activation

of the left prefrontal cortex in the fMRI,

versus the right prefrontal cortex.

And Matthieu's happiness measure

is off the charts.

He's by far the happiest man

ever measured by science.

Which leads us to a question:

What was he thinking when he was being measured?

Perhaps something very naughty.

Actually, he was meditating

Matthieu's own experience

is that compassion is the happiest state ever.

Reading about Matthieu

was one of the pivotal moments of my life.

is to create the conditions

for world peace in my lifetime --

by creating the conditions

for inner peace

on a global scale.

And learning about Matthieu

gave me a new angle to look at my work.

Matthieu's brain scan shows

that compassion is not a chore.

Compassion is something that creates happiness.

Compassion is fun.

And that mind-blowing insight

changes the entire game.

Because if compassion was a chore,

nobody's going to do it,

except maybe the Dalai Lama or something.

But if compassion was fun,

everybody's going to do it.

to create the conditions for global compassion,

all we have to do

is to reframe compassion

as something that is fun.

But fun is not enough.

What if compassion

is also profitable?

What if compassion is also good for business?

Then, every boss, every manager in the world,

will want to have compassion --

That would create the conditions

for world peace.

So, I started paying attention

to what compassion looks like in a business setting.

Fortunately, I didn't have to look very far.

Because what I was looking for was right in front of my eyes --

in Google, my company.

I know there are other compassionate companies in the world,

but Google is the place I'm familiar with

because I've been there for 10 years,

so I'll use Google as the case study.

Google is a company

born of idealism.

It's a company that thrives on idealism.

And maybe because of that,

compassion is organic

and widespread company-wide.

In Google, expressions of corporate compassion

almost always follow the same pattern.

It's sort of a funny pattern.

It starts with a small group of Googlers

taking the initiative to do something.

And they don't usually ask for permission;

they just go ahead and do it,

and then other Googlers join in, and it just gets bigger and bigger.

And sometimes it gets big enough

to become official.

So in other words,

it almost always starts from the bottom up.

And let me give you some examples.

The first example is the largest annual community event --

where Googlers from around the world

donate their labor to their local communities --

was initiated and organized

by three employees

before it became official,

because it just became too big.

Another example, three Googlers --

a chef, an engineer

and, most funny, a massage therapist --

three of them, they learned about a region in India

where 200,000 people live

without a single medical facility.

So what do they do?

They just go ahead and start a fundraiser.

And they raise enough money to build this hospital --

the first hospital of its kind

for 200,000 people.

During the Haiti earthquake,

a number of engineers and product managers

spontaneously came together

and stayed overnight

to build a tool

to allow earthquake victims to find their loved ones.

And expressions of compassion

are also found in our international offices.

In China for example,

one mid-level employee

initiated the largest social action competition in China,

involving more than 1,000 schools in China,

working on issues

such as education, poverty,

health care and the environment.

There is so much organic social action

all around Google

that the company decided to form

a social responsibility team

just to support these efforts.

And this idea, again,

came from the grassroots,

from two Googlers who wrote their own job descriptions

and volunteered themselves for the job.

And I found it fascinating

that the social responsibility team

was not formed as part of some grand corporate strategy.

It was two persons saying, "Let's do this,"

and the company said, "Yes."

So it turns out

that Google is a compassionate company,

because Googlers found

compassion to be fun.

But again, fun is not enough.

There are also real business benefits.

So what are they?

The first benefit of compassion

is that it creates highly effective business leaders.

What does that mean?

There are three components of compassion.

There is the affective component,

which is, "I feel for you."

There is the cognitive component,

which is, "I understand you."

And there is a motivational component,

which is, "I want to help you."

So what has this got to do with business leadership?

According to a very comprehensive study

led by Jim Collins,

and documented in the book "Good to Great,"

it takes a very special kind of leader

to bring a company

from goodness to greatness.

And he calls them "Level 5 leaders."

These are leaders

who, in addition to being highly capable,

possess two important qualities,

humility and ambition.

These are leaders

who are highly ambitious for the greater good.

And because they're ambitious for a greater good,

they feel no need to inflate their own egos.

And they, according to the research,

make the best business leaders.

And if you look at these qualities

in the context of compassion,

that the cognitive and affective components of compassion --

understanding people and empathizing with people --

inhibits, tones down,

what I call the excessive self-obsession that's in us,

therefore creating the conditions

The motivational component of compassion

creates ambition for greater good.

In other words,

compassion is the way to grow Level 5 leaders.

And this is the first compelling business benefit.

The second compelling benefit of compassion

is that it creates an inspiring workforce.

Employees mutually inspire each other

towards greater good.

It creates a vibrant, energetic community

where people admire and respect each other.

I mean, you come to work in the morning,

and you work with three guys

who just up and decide to build a hospital in India.

It's like how can you not be inspired by those people --

your own coworkers?

So this mutual inspiration

promotes collaboration,

initiative and creativity.

It makes us a highly effective company.

So, having said all that,

what is the secret formula

for brewing compassion

in the corporate setting?

In our experience,

there are three ingredients.

The first ingredient

is to create a culture

of passionate concern

for the greater good.

So always think:

how is your company and your job

serving the greater good?

Or, how can you further serve

the greater good?

This awareness of serving the greater good

is very self-inspiring

and it creates fertile ground

for compassion to grow in.

The second ingredient

So in Google, there's a lot of autonomy.

And one of our most popular managers jokes that,

this is what he says,

"Google is a place

where the inmates run the asylum."

And he considers himself one of the inmates.

If you already have

a culture of compassion

and you let your people roam free,

they will do the right thing

in the most compassionate way.

The third ingredient

is to focus on inner development

and personal growth.

Leadership training in Google, for example,

places a lot of emphasis on the inner qualities,

such as self-awareness, self-mastery,

empathy and compassion,

because we believe

that leadership begins

with character.

We even created a seven-week curriculum

on emotion intelligence,

which we jokingly call "Searching Inside Yourself."

It's less naughty than it sounds.

So I'm an engineer by training,

but I'm one of the creators and instructors of this course,

which I find kind of funny,

because this is a company that trusts an engineer

to teach emotion intelligence.

What a company.

So "Search Inside Yourself" -- how does it work?

It works in three steps.

is attention training.

Attention is the basis

of all higher cognitive and emotional abilities.

Therefore, any curriculum

for training emotion intelligence

has to begin with attention training.

The idea here is to train attention

to create a quality of mind

that is calm and clear

at the same time.

And this creates the foundation

for emotion intelligence.

The second step follows the first step.

The second step is developing self-knowledge

and self-mastery.

So using the supercharged attention from step one,

we create a high-resolution perception

into the cognitive and emotive processes.

What does that mean?

It means being able to observe our thought stream

and the process of emotion

with high clarity,

and from a third-person perspective.

And once you can do that,

you create the kind of self-knowledge

that enables self-mastery.

The third step, following the second step,

is to create new mental habits.

What does that mean? Imagine this.

Imagine whenever you meet any other person,

any time you meet a person,

your habitual, instinctive first thought

is, "I want you to be happy.

I want you to be happy."

Imagine you can do that.

Having this habit, this mental habit,

changes everything at work.

Because this good will

is unconsciously picked up by other people,

and it creates trust,

and trust creates a lot of good working relationships.

And this also creates the conditions

for compassion in the workplace.

Someday, we hope to open-source

"Search Inside Yourself"

so that everybody in the corporate world

will at least be able to use it as a reference.

And in closing,

I want to end the same place I started,

with happiness.

I want to quote this guy -- the guy in robes, not the other guy --

the Dalai Lama,

who said, "If you want others to be happy,

practice compassion.

If you want to be happy,

practice compassion."

I found this to be true,

both on the individual level

and at a corporate level.

And I hope that compassion

will be both fun and profitable for you too.