hello everyone welcome to my channel

I am Dori I am a teacher of English and today's video is not an IELTS

video, it is actually a request video (request by pramod pisal)

based on a question I received here on You Tube from one of

my viewers. So I read the question.

Could you please bring telephone conversation for us?

okay obviously talking on the phone makes us much more nervous

than talking face to face because we cannot see the other person

and how he reacts to what we say

we cannot read the lips so we cannot see any body language

also, we may not be able to hear

clearly through the telephone.

First of all, when you know you are going to talk on

the telephone in English

be prepared. Make a list and write down your questions

things that you know you are going to ask the other person. So,

make a list of the questions, have them in front of you

during the call and be prepared. Now,

if you didn't get something, if you didn't hear something clearly

during the call then definitely do not hesitate to ask

the other person to repeat himself or herself

for example, you can ask something like that: "Could you please

repeat the last thing you said because

I wasn't able to hear it clearly?"

OR "I' m afraid I didn't hear what you just said

could you repeat it please?" OR "I'm sorry,

could you please repeat what you just said?" and

in case of a question you can say "could you please repeat

the question?" As you can see, all these are examples, and they are more or less the


so, you can choose whichever you think fits

best for you, whichever you prefer according

to the situation. Now, if the person

talks too fast you can always ask them

to speak--in a polite manner--to speak

a little bit more slowly. For example, you can say something like that:

"I'm sorry, my English is not very good

could you please talk a little bit more slowly?"

That's it! Just tell the truth, everyone can understand that

and they may even start talking even more slowly than

you actually need, so it's a win-win situation.

Now, in any telephone conversation

you should start by introducing yourself. So let's just say that your name is

John Smith, for example, a very original

English name by the way, let's pretend that someone

answers your call; you can say something like that

"Hello! This is John Smith. I am

calling to ask you about ...

the English course you offer during the summer", for example. or, you can also

say, "Hello! My name is John Smith. I'm calling

because I would like some more information about the job

you offer", for example. Or, "Hello! My name is John Smith

and I'm calling to make a reservation for tonight

for next week whatever. Another

thing you can say is "Good morning! My name is John Smith

and I am calling in order to book

a double room for the 15th

of August, please." if it is a telephone to a hotel

for example. As you can see these are all examples but you can use

these standard phrases and change them

depending on your own situation. Now, if you are calling

because you want to talk to a specific person you know

and someone else picks up the phone, then you can say something like that

"Hello! This is John Smith. I would like to speak to

Helen Madison, please. Just an example. Or, another way:

"May I speak to Helen Madison, please?" If Helen is not available at the moment

then, they may ask you to leave a message, if they don't

you may ask them yourself by using this phrase

"May I leave a message, please?"

your message can be something really short, just your name and your telephone

number in order for Helen to be able to get back to you

Now, if Helen is actually there and answers your

call it would be polite to ask her how she is

even if this is a formal call. So, you can say something

like that: "Hello Mrs. Madison, this is John Smith. How are you?"

and then you can move on to actually say the reason

you are calling: "I'm calling in order to ask you


the book you are going to publish." Just an example.

Now, let's just say, that you do not have a name but you do have a 3 digit

number, for example, 768

this is an extension number.

So, keep in mind that lots of big companies work that way

If you have the extension number, you can say something like

"Hello! This is John Smith. Could you please

give me the extension 768?"

Or, "Could I have the extension number

-768 please?" Also, you can

phrase it like that: "Could you please connect me

with the extension number -768?"

In case you want to confirm something

during the call to make sure that you have understood

correctly then you can use these phrases

"Please let me confirm that the room

is going to be available at 12 o'clock in the morning, right?"

Just an example or you can phrase it like this: "So, let me

see if I have understood this correctly

the class starts at eleven o'clock

is that right?" and you can change them

of course according to your own specific situation. Now,

always always always remember to be polite

use "please" and "thank you". English people

use these phrases all the time. So, if you want to

close the call you can say something like that: "thank you very much for your time,

goodbye!" or if you're going to actually see the person

you can say something like that: "Well, thank you very much for your help

see you on Monday! Goodbye!" okay, that's it! I hope this

helps you a little bit with telephone conversations

at least not to feel that much

nervous anymore. Thank you very much for watching you can ask me your questions

and leave your comments here in the comment section or you can follow me

in G+, facebook and twitter, I've added all three links down below

in the description box. Okay thank you very much for watching again

and take care, bye bye!

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