Conversation Skills - Understand PHONE conversations in English


Hello. My name's Benjamin. I'm a teacher on this website, obviously, for engVid. And today

we're going to deal with talking on the phone and trying to understand what they are saying.

We're going to ask them to raise their voices, to slow down, we're going to ask them to repeat

themselves, and we're going to cover what to do when you just don't understand.

So, I'm hungry. I've been working all day. I need to call a pizza. That's it. Okay. Huh?

I can't hear them. They're being too quiet. They're quiet as a mouse. So I need to say:

"Could you speak a little louder please?" Okay? So: "Could", this is a polite way of

asking a question. Okay? "Yeah, hang on. I'm... Sorry. I'm just talking to my friends on the

internet. Okay? Hang on. I'll be a couple of minutes." So this is a polite way of speaking.

"Could you speak a little louder?" A little, a little louder. Okay? "Please? Could you

speak a little louder please?"

Or another way of saying this: "Sorry, what did you say?" I didn't hear what they said.

So this is interesting. Look at the word order, here. "What did you say?" I put my auxiliary

verb "did", "What did you say?" before the subject, here. "Sorry, what did you say?"

I'm asking them to repeat. Okay?

Or, last one: "Please speak up." Please. A little louder. I need to hear. "Please speak

up." Speak up. Okay? If you don't remember anything else: "speak up" is more volume.

Okay? "Please speak up. I can't hear you very well." "I can't", so this obviously short

for: "I cannot hear you very well." I'll just tell him. "Sorry, please speak up. I can't

hear you very well." Okay, he's speaking nice and loudly now, I can hear him.

But now he's talking too fast, he's saying: "Blablablablablablablablablablablablabla."

That's no good. "Yeah. No, hang on. I need to talk to them again. Sorry." So, if I need

to tell them to calm down, to slow down-okay?-I could say: "I'm struggling to understand.

Please could you speak slower?" Okay? I've written... This is optional, this bit: "I'm

struggling". So struggling, that fight, I'm fighting to understand. You're just talking

too fast. But if you want to keep it nice and simple, just say: "Please could you speak

slower?" Slower. Slow, a little bit more slow. Okay? Got it? "I'm sorry. I'm struggling to

understand. Please could you speak slower?"

Great, so now they're talking nice and loudly and they're talking slowly, which is what

we want. I can understand now. "Huh? What? Huh?" They said something. I... I didn't...

I didn't... I didn't understand, so I say... "Yeah. One minute." "Sorry, would you mind

repeating that?" Okay? This is another polite way of phrasing: "Would you mind? Do you mind?"

It's a nice way of asking someone to do something. Repeating, "repeat" with "ing" that, what

they just said. Okay? We'll try this. "Sorry. Would you mind repeating that please?" Busy,

oh they're very busy at the moment. Okay, that's fine.

This pizza company, I don't understand what they're saying again. What's going on? So...

"Yeah, yeah, yeah. One sec. One sec." So I need to say: "I'm sorry, I didn't quite catch

that." Okay? So: "I'm sorry", so short for: "I am sorry, I didn't"-didn't - did not-"quite"

not quite, just a little bit... "I didn't quite catch", catch, if I catch something,

I understand, I get it. "I'm sorry, I didn't... I didn't quite catch that." Okay? "Catch"

means to understand, to hear. "I'm sorry, I didn't quite catch that."

"Did you say that you...? Did you say that you only do vegetarian pizzas?" Okay? "Did

you say that...?" So I am... I am now repeating what they said. "Did you say...?" okay? Past

simple. You did. "Did you say...?" But with... This is the auxiliary again. "Did you say

that you only do vegetarian peache-, pizzas?" Or I could say: "Let me just check that. You

said that you only do vegetarian pizzas. Is that right?" Okay? So I'm checking. "Is that

right?" Is that what you said? Okay? "Yes. Sorry, sir. We only do vegetarian pizzas."

Okay? And then I can choose vegetarian and I say: "Yes", or I say: "No", and I choose

someone else. Okay?

So I hope that gives you a better idea of how to really understand your telephone conversations.

Okay? Just to recap: we got ways of asking them to raise the volume a little, to slow

down, to repeat themselves, and what to do if you think they'd said something but you're

not quite sure.

Okay, if this is in a business context and you know the person, you could just write

them an email to say: "Hello, Mr. Toogood. We had a conversation yesterday. Did you say

that you will come and see me tomorrow?" So you could write an email to check the meaning

of the conversation.

Great. Thank you so much for watching today. There is a quiz on the engVid website, so

do have a go at that. And feel free to subscribe to my YouTube channel; going to have lots

of great videos on there. If you really want to take your English to the next level, you

might want to take some private tutoring with me, so get involved with my Facebook website.

It's Exquisite English. Should be a link here below.

Thanks so much. Have a good rest of your day.